Search: “Services aux utilisateurs”

21 books found

The evaluation and measurement of library services

The evaluation and measurement of library services

Joseph R. Matthews

20072 ed.
Assessing service quality

Assessing service quality

Hernon, Peter.

19981 ed.
Customer service excellence

Customer service excellence

Darlene E. Weingand

19971 ed.
Public services in special collections

Public services in special collections

Florence Turcotte

20061 ed.
Training library staff and volunteers to provide extraordinary customer service

Training library staff and volunteers to provide extraordinary customer service

Julie Todaro

20061 ed.
SPEC Kit 290

SPEC Kit 290

Trevor A. Dawes, Kimberly Sweetman, and Catherine Von Elm

20051 ed.
Interfaces

Interfaces

Sheila S. Intner

19932 ed.
SPEC Kit 288

SPEC Kit 288

Tom Caswell and LeiLani Freund

20051 ed.
SPEC Kit 285

SPEC Kit 285

Gordon Aamot and Steve Hiller

20041 ed.
Preparing a Guide to Your Library and Information Service (Aslib Know How Guides)

Preparing a Guide to Your Library and Information Service (Aslib Know How Guides)

Sylvia P. Webb

19951 ed.
Telecommunications : agreement between the Government of Canada and the Government of Argentine Republic concerning the provision of satellite facilities and the transmission and reception of signals to and from satellites for the provision of satellite services to users in Canada and the Argentine Republic (with protocol), Buenos Aires, October 17, 2000, in force October 17, 2000 =

Telecommunications : agreement between the Government of Canada and the Government of Argentine Republic concerning the provision of satellite facilities and the transmission and reception of signals to and from satellites for the provision of satellite services to users in Canada and the Argentine Republic (with protocol), Buenos Aires, October 17, 2000, in force October 17, 2000 =

Canada. Dept. of Foreign Affairs and International Trade.

19981 ed.
Research Strategies

Research Strategies

William B. Badke

20005 ed.
Enabling End-Users

Enabling End-Users

Ann Poyner

20054 ed.
Training of Sci-Tech Librarians and Library Users

Training of Sci-Tech Librarians and Library Users

Ellis Mount

20196 ed.
Defusing the angry patron

Defusing the angry patron

Rhea Joyce Rubin

20111 ed.
Book discussions for adults

Book discussions for adults

Ted Balcom

19921 ed.
Reaching out

Reaching out

Yvon-André Lacroix

20081 ed.
Measuring Library Performance

Measuring Library Performance

Peter Brophy

20061 ed.
Helping the difficult library patron

Helping the difficult library patron

Kwasi Sarkodie-Mensah

20021 ed.
SPEC Kit 281

SPEC Kit 281

Leslie Haas and Jan Robertson

20042 ed.
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