Continual Service Improvement Itil, Version 3 (Itil)

Description

Alongside the delivery of consistent, repeatable process activities as part of service quality, ITIL has always emphasised the importance of continual improvements. Focusing on the process elements involved in identifying and introducing service management improvements, this publication also deals with issues surrounding service retirement.

Subjects

Computer industry Customer services Management Electronic office machine industry Technologie de l'information Service à la clientèle Gestion de la qualité Organisation de l'entreprise Réseaux informatiques IT infrastructure library Informatique Industrie et commerce

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