Books by Jon Anton

29 books found

Customer relationship management

Customer relationship management

19963 ed.
Call Center Benchmarking

Call Center Benchmarking

20002 ed.
Listening to the voice of the customer

Listening to the voice of the customer

19971 ed.
Call Center Metrics That Matter

Call Center Metrics That Matter

20001 ed.
Call Center Performance Enhancement and Simulation

Call Center Performance Enhancement and Simulation

20051 ed.
Contact center management "by the numbers"

Contact center management "by the numbers"

20051 ed.
20 : 20 CRM

20 : 20 CRM

20021 ed.
A study of parental perception of the role of the junior high school counsellor

A study of parental perception of the role of the junior high school counsellor

19691 ed.
Customer Service and the Human Experience

Customer Service and the Human Experience

20031 ed.
Selecting a Teleservices Partner

Selecting a Teleservices Partner

20021 ed.
Customer Service at a Crossroads

Customer Service at a Crossroads

20031 ed.
Managing web-based customer experiences

Managing web-based customer experiences

20031 ed.
E-Business Customer Service

E-Business Customer Service

20021 ed.
Minimizing Agent Turnover

Minimizing Agent Turnover

20021 ed.
Call center performance enhancement using simulation and modeling

Call center performance enhancement using simulation and modeling

19992 ed.
Customer Relationship Management Technology

Customer Relationship Management Technology

20021 ed.
Benchmarking at Its Best for Contact Centers

Benchmarking at Its Best for Contact Centers

20041 ed.
Offshore Outsourcing Opportunities

Offshore Outsourcing Opportunities

20021 ed.
Coaching Contact Center Agents

Coaching Contact Center Agents

20081 ed.
From Cost to Profit Center

From Cost to Profit Center

20031 ed.
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