Books by Dan Coen

9 books found

Building call center culture

Building call center culture

20011 ed.
Second String

Second String

20041 ed.
Building Call Center Culture

Building Call Center Culture

20011 ed.
Inspiring Call Center Performance

Inspiring Call Center Performance

20031 ed.
101 Lessons For GREAT Call Center Management

101 Lessons For GREAT Call Center Management

20071 ed.
Friendly persuasion

Friendly persuasion

19981 ed.
How to Become a GREAT Call Center Manager

How to Become a GREAT Call Center Manager

20041 ed.
Ring Up Phone Sales

Ring Up Phone Sales

20021 ed.
Call Center Agent Motivation and Compensation

Call Center Agent Motivation and Compensation

20021 ed.